AutomateNexus CRM

Cancellation Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

We believe in flexibility and transparency. This Cancellation Policy explains how you can cancel your AutomateNexus CRM subscription and what to expect during and after the cancellation process.

1. How to Cancel

You can cancel your AutomateNexus CRM subscription at any time using one of the following methods:

  • Account Settings: Navigate to Settings > Billing > Cancel Subscription in your AutomateNexus CRM dashboard.
  • Email: Send a cancellation request to billing@automatenexuscrm.com from the email address associated with your account.
  • Support: Contact our support team through the in-app chat or by calling +1 (555) 987-6543 during business hours.

2. Cancellation Timeline

2.1 Monthly Subscriptions

When you cancel a monthly subscription, you will retain access to the Service for the remainder of your current billing period. Your subscription will not renew at the end of that period, and no additional charges will be made.

2.2 Annual Subscriptions

When you cancel an annual subscription, you will retain access to the Service for the remainder of your current annual billing period. No partial refunds are issued for unused months on annual plans, except as described in our Refund Policy.

2.3 Free Trial

If you cancel during your 7-day free trial, your account will be immediately closed and no charges will be incurred. No further action is required.

3. What Happens After Cancellation

3.1 Data Retention

  • After your subscription ends, your data will be retained securely for 30 days.
  • During this 30-day grace period, you can reactivate your account and restore all data by subscribing to any plan.
  • After 30 days, your Customer Data will be permanently deleted from our servers and cannot be recovered.

3.2 Data Export

Before cancellation takes effect, we strongly recommend exporting your data. You can export contacts, deals, activities, and reports in CSV or Excel format from the platform's Import/Export section. API access remains available until your subscription expires.

3.3 Integrations

Upon cancellation, all third-party integrations (Gmail, Stripe, Twilio, etc.) will be disconnected. Webhook endpoints will stop receiving events. OAuth tokens associated with your account will be revoked.

4. White-Label Considerations

If you are using white-label branding for your clients:

  • Your clients' access to your branded portal will end when your subscription expires.
  • We recommend notifying your clients in advance and assisting them with data export if needed.
  • Custom domains associated with your white-label setup will be released after the 30-day grace period.

5. Reactivation

If you change your mind within 30 days of cancellation, you can reactivate your account by logging in and selecting a new plan. All your data, settings, and configurations will be restored exactly as they were.

After the 30-day grace period, you will need to create a new account and re-import your data if you have a local export.

6. Cancellation by AutomateNexus CRM

We reserve the right to cancel your account in the following circumstances:

  • Violation of our Terms of Service.
  • Fraudulent or abusive use of the platform.
  • Repeated failed payment attempts with no resolution after notification.
  • Activity that threatens the security or performance of the Service.

In cases of cancellation by AutomateNexus CRM, we will provide notice and a reasonable opportunity to export your data, except in cases of severe abuse or security threats.

7. Contact

For questions about cancellations, contact us at:

  • Email: billing@automatenexuscrm.com
  • Phone: +1 (555) 987-6543 (Mon-Fri, 9am-6pm EST)