Cancellation Policy

1. Overview

This Cancellation Policy explains how to cancel your AutomateNexus CRM subscription and what to expect when you do. We keep cancellation simple — no phone calls, no retention gauntlet.

2. How to cancel

You can cancel at any time from Settings → Billing in your account, or by contacting our team. Cancellation stops the next renewal; there is no cancellation fee.

If you purchased through a third-party marketplace, manage your cancellation through that marketplace.

3. When cancellation takes effect

When you cancel a monthly or annual plan, you keep access through the end of the period you have already paid for. We do not pro-rate or refund the remainder of a paid term except as described in our Refund Policy.

At the end of the current term, your subscription will not renew and your account moves to a cancelled state.

4. Your data after cancellation

Before your term ends, you can export everything — contacts, deals, workflows, and reports — at any time. You own your data.

After cancellation, we retain your data in a recoverable state for 30 days so you can reactivate without loss. After the recovery window, data is permanently deleted from active systems, with backups expiring on our normal rotation, except where longer retention is required by law.

5. Founding Member purchases

The Founding Member offer is a one-time, lifetime purchase rather than a recurring subscription, so there is nothing to cancel. It is covered by the 30-day money-back guarantee described in our Refund Policy.

6. Reactivating

You can reactivate within the 30-day recovery window and pick up exactly where you left off. After that window, you are welcome back any time, but you may need to re-import your data.