Terms of Service

You must provide accurate information when creating an account and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account.

You must be at least 18 years old and able to form a binding contract to use the Service. Notify us immediately of any unauthorized use of your account.

You agree not to misuse the Service. In particular, you will not, and will not help or allow anyone else to:

(a) use the Service for unlawful, infringing or fraudulent activity, or to send unsolicited bulk messages in violation of anti-spam laws;

(b) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, models, prompts, data structures, algorithms or underlying ideas of the Service, except to the extent applicable law expressly permits this despite this restriction;

(c) copy, frame, mirror, republish or create derivative works of any part of the Service, including its software, design, screens, text and graphics, other than your own data and as these Terms or your plan allow;

(d) access or use the Service to build or improve a competing product or service, to copy its features, functions or design, or to benchmark it for publication, without our written permission;

(e) scrape, crawl, harvest or index the Service or its content, or access it with bots, scripts or other automated means, except through our published API and integrations and within their documented limits;

(f) probe, scan or test the Service for vulnerabilities without our written permission, circumvent its security, access controls, rate limits or usage limits, or gain or attempt to gain unauthorized access to the Service, other accounts or our infrastructure;

(g) sell, resell, sublicense, rent or share access to the Service or your account, except as your plan expressly allows (such as client accounts on an Agency plan); or

(h) disrupt, overload or impair the Service, or upload or transmit malicious code.

You are responsible for the data you import and the messages you send through the Service, including obtaining any consent required to contact your customers.

If you breach this section, we may suspend or terminate your access immediately, and we may seek any remedy available to us, including an injunction.

Paid plans are billed in advance on a monthly or annual basis. Subscriptions renew automatically until cancelled. Fees are non-refundable except as described in our Refund Policy.

We may change plan pricing with notice; changes take effect at your next renewal. Founding Member purchases are one-time and governed by the terms presented at the point of purchase.

You authorize us and our payment provider to charge your payment method for all fees incurred. Failure to pay may result in suspension or termination of the Service.

The Service, including its software, source code, design, screens, AI prompts, documentation and content, is owned by AutomateNexus CRM and its licensors and is protected by copyright, trade secret and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your business, and for your clients where your plan allows, during your subscription. All rights not expressly granted are reserved.

You retain all rights to the data you submit. You grant us the limited rights needed to host, process, and display that data to operate the Service for you, including AI features you enable.

The AutomateNexus CRM name, logo and look are our trademarks. You may not use them without our written permission, except to refer to the Service accurately.

If you send us ideas or feedback, we may use them without any obligation to you.

The Service includes AI features such as lead scoring, follow-up drafting, and forecasting. AI output may be inaccurate or incomplete and is provided to assist, not replace, your judgment. You are responsible for reviewing AI-generated actions before they are sent or relied upon.

Where you bring your own model keys (BYOK), your use of that provider is also subject to the provider's terms.

The Content Studio makes pictures and videos with AI. Each Generate button shows its cost in Studio credits before anything is made, and credits are taken only for what is delivered. Studio credits are a monthly allowance, bought in blocks.

You must have the rights to the pictures, logos and other material you give the Studio, and you are responsible for what you publish with its results, including any claims it makes about your products.

When you connect Facebook, Instagram, LinkedIn, X, TikTok, YouTube or Google Business Profile, you authorize the Service to act on that account as you direct: to publish, schedule, reply and read statistics. You must follow each platform's own terms and policies when you do.

By connecting a YouTube channel you agree to be bound by the YouTube Terms of Service.

You are responsible for the content you publish through the Service and for having the right to publish it. Content made with AI in the Content Studio is labelled as AI-generated wherever the platform offers a label; you must not remove that label or present such content as something it is not.

A platform may change or withdraw its features, limits or approval of the Service at any time. We will do our best to keep publishing working, but we cannot promise any platform's availability.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, AutomateNexus CRM will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the claim arose.

You may cancel at any time as described in our Cancellation Policy. We may suspend or terminate your access if you breach these Terms or use the Service in a way that risks harm to others or to the Service.

Upon termination, your right to use the Service ends. You may export your data during the recovery window described in our Cancellation Policy.

These Terms are governed by the laws of the jurisdiction in which AutomateNexus CRM is established, without regard to conflict-of-laws principles. Disputes will be resolved in the courts of that jurisdiction.

We may update these Terms from time to time. Material changes will be communicated, and continued use after changes take effect constitutes acceptance. We will revise the "last updated" date below.