AutomateNexus CRM

Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

AutomateNexus CRM ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at automatenexuscrm.com (the "Service").

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide, including:

  • Account Information: Name, email address, company name, phone number, and billing address when you create an account.
  • Payment Information: Credit card details and billing information processed securely through Stripe. We do not store your full credit card numbers on our servers.
  • CRM Data: Contacts, deals, activities, notes, and other customer relationship data you enter into the platform.
  • Communications: Messages you send through contact forms, support tickets, or email correspondence with our team.

1.2 Information Collected Automatically

When you use the Service, we automatically collect:

  • Usage Data: Pages visited, features used, actions taken, time spent on the platform, and interaction patterns.
  • Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
  • Log Data: IP address, access times, referring URLs, and error logs.
  • Cookies: We use essential cookies for authentication and session management. See Section 5 for details.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Providing, maintaining, and improving the Service.
  • Processing transactions and sending billing notifications.
  • Sending service-related communications and updates.
  • Providing customer support and responding to your inquiries.
  • Analyzing usage patterns to improve features and user experience.
  • Detecting, preventing, and addressing technical issues or security threats.
  • Complying with legal obligations and enforcing our terms.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

  • Service Providers: With trusted third-party providers who assist in operating the Service (e.g., Stripe for payments, Twilio for telephony, cloud hosting providers).
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
  • With Your Consent: When you explicitly authorize us to share specific information.

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption in transit (TLS 1.2+) and at rest (AES-256).
  • Row-level security and role-based access control within the platform.
  • Regular security audits and vulnerability assessments.
  • Two-factor authentication and SSO support for account access.
  • Comprehensive audit logging of all data access and modifications.

5. Cookies and Tracking

We use the following types of cookies:

  • Essential Cookies: Required for authentication, session management, and core platform functionality.
  • Analytics Cookies: Used to understand how users interact with the Service and improve the user experience. These can be opted out of.

We do not use third-party advertising cookies or cross-site tracking.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes such as resolving disputes or enforcing agreements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Portability: Request a machine-readable export of your data.
  • Objection: Object to processing of your data for specific purposes.

To exercise any of these rights, contact us at privacy@automatenexuscrm.com.

8. International Data Transfers

Your data may be processed in countries outside your country of residence. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and adequacy decisions where applicable.

9. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

  • Email: privacy@automatenexuscrm.com
  • Address: AutomateNexus CRM, Austin, Texas, USA