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Feature

Support Desk

One ticket inbox for email, forms, website chat, texts and WhatsApp, and every reply goes back the way the message came. Rules act on tickets as they arrive, AI sorts only what your rules leave, teams hand tickets out in turn, automatic emails answer for you when you switch them on, and ticket reports show how fast your team replies and how customers rate it.

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Every ticket in one calm inbox, with the customer's deals and payments beside it.

A ticket open in the Support Hub: a customer's message about a leak, a note for the team, a reply being written, and beside it the ticket's owner, team and priority with the customer's lifetime value, open deal and payments
In the app

Support Desk, as it works today.

Real screens from the product, not mock-ups.

The ticket inbox: views down the side (Mine, Unassigned, All open, Waiting on customer, teams), and tickets that need a reply with their channel, priority, owner and time left to reply
Views down the side, and each ticket with its channel, priority and time left to reply.
Support settings, Rules: four rules written out in plain words, such as storm leaks going to the Repairs team as urgent, each with how often it ran
Rules act as tickets come in, the customer replies or the status changes.
Support Performance: tickets opened and resolved, first reply time, answered on time and rating over 30 days, a chart of each day, and each teammate's numbers
Ticket reports: per person, per day, first reply times and ratings.
What you get

Everything in Support Desk, in one place.

No paid modules, no upgrade walls. These come standard, sharing the same records, automations, and agents as the rest of your CRM.

  • Tickets from email, forms, chat, texts and WhatsApp
  • Up to ten support addresses, each with its own brand
  • Rules that act as tickets come in
  • Reply-by times that count business hours
  • Lifetime value, deals and payments beside each ticket
  • Ticket reports, with ratings by week

Chats, texts and WhatsApp messages arrive in the shared inbox first, and become tickets when you make one or when someone asks for a person. Texts and WhatsApp come in through your own Twilio account, and a Support Ticket trigger in the workflow builder starts a workflow when a ticket is opened, the customer replies or the status changes.

How it works

Live in a day. Working for you on day one.

  1. Step 01

    Connect in minutes

    Turn it on from your workspace, sync the tools you already use, and your data lands clean and structured — no implementation project.

  2. Step 02

    Let the agents work

    Karrie and the specialist agents pick up the busywork: drafting, scheduling and lead scoring, with your approval where it matters and a full audit trail.

  3. Step 03

    Ship outcomes faster

    Your team focuses on the work only humans should do. Everything else runs on autopilot, with humans in the loop wherever it matters.

Works with your stack

Support Desk plugs into the tools you already run.

With 70+ native integrations (Gmail, Outlook, Stripe, Twilio, Slack, Zoom, QuickBooks, WhatsApp, Zapier and n8n), your data syncs two ways and stays in sync. No middleware, no custom code.

Browse all integrations
  • Gmail
  • Stripe
  • Slack
  • Zoom
  • Twilio
  • n8n
  • Outlook
  • QuickBooks
  • Zapier

Every action an agent takes inside Support Desk is logged with a full audit trail, and sensitive steps wait for human approval, so you stay in control as automation scales.

FAQ

Questions about Support Desk

Email, forms, website chat, texts and WhatsApp. A form can open a ticket with its subject, details, priority, category and files. A chat, text or WhatsApp conversation becomes a ticket when you make one, or on its own when someone asks for a person, and your replies go back the way the message came.

Yes, up to ten, each with its own brand name and mailbox. Replies go out from the address the customer wrote to, and a team can own an address.

It writes a summary of the ticket and drafts replies that read your help center, and it sorts new tickets only where your rules left a gap. AI runs on your own AI key or on AI credits.

Yes. Rules act when a ticket is opened, the customer replies or its status changes, and automatic emails (each off until you switch it on) say you have the message, answer outside business hours, and remind and then resolve tickets waiting on the customer. A rating of 1 or 2 tells the ticket's owner and your admins.

Support, Performance has ticket reports over every ticket: per person, by category, tag, channel and address, ratings by week, and a CSV export.

Keep exploring

Pairs well with the rest of the platform.

  1. 01AI AgentsEight autonomous agents running your pipeline 24/7.Karrie, Sales, Support, Marketing, Ops, Scheduler, Research, and Analytics — each an autonomous agent that acts on your pipeline without being prompted.
  2. 02Deal RoomsOne page for every buyer: the plan, the proposal, the quote to sign and a time to talk.Give each buyer one page for the deal, built in a studio that shows the real page as you change it, or drafted by an agent that researches the buyer from your deal, your meetings and their website. Six complete looks, sections shown to the roles they matter to, a plan both sides tick off, the quote signed in the page, and a warmth score that shows which rooms are moving.
  3. 03AI Website BuilderA website built by AI, edited in a visual builder, feeding your CRM.Tell the assistant about the business and it builds a complete multi-page website, then changes it as you ask. Edit by hand in a visual drag-and-drop builder with 29 block types, 21 templates and eight looks. Every form on the site creates a contact in your CRM, booking pages and your blog drop in as blocks, and the finished site is yours: published on your own domain, or pushed as static pages to your own GitHub repository and hosted on GitHub Pages, Netlify, Vercel or Cloudflare Pages. Build makes apps too: describe one and the assistant writes it, tests it and publishes it.
Your turn

Put Support Desk to work.

Start your 7-day free trial. No credit card. Karrie is ready on day one.

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