Delete Your Account

You can ask for your account to be deleted from the phone app or from the web. Both send the same request.

Until your account is deleted you can cancel the request: in the phone app tap Deletion requested, and on the web choose Cancel deletion request.

If you can't sign in, or no longer have the app, email support@automatenexuscrm.com and ask us to delete your account. Write from the email address you sign in with, so we know the account is yours. You can also use our contact page.

We review each request and delete the account within 30 days of it.

We delete your login (your email address, your password, and any Google, Microsoft or Apple sign-in and authenticator app linked to it), your profile and your personal settings. Once it is deleted, nobody can sign in to it again, on any phone, computer or browser.

Deleting the app from your phone does not delete your account. Use one of the ways above.

A workspace belongs to the business that runs it, not to each person in it, so what you added to a workspace stays with that workspace. What you owned there (contacts, deals, tasks, projects, conversations, phone numbers and websites) moves to the workspace's owner, or to its first admin. Records that show you as the person who created or approved them are kept without your name.

If you are the only owner or admin of a workspace that other people use, or that has a paid plan, make someone else an owner or admin first, or cancel the plan. Until then we can't complete the request.

To have a workspace you run deleted as well, with everything in it, say so in your request or email us. It is deleted as our Cancellation Policy describes: kept for 30 days in case you change your mind, then deleted permanently.

Copies in our backups are removed as those backups expire on their normal rotation. Records the law requires us to keep, such as records of payments for tax, are kept for as long as the law requires.