GoCardless takes payments straight from your customers' bank accounts by Direct Debit: Bacs (GBP), SEPA (EUR), ACH (USD), BECS (AUD, NZD), PAD (CAD), Autogiro (SEK) and Betalingsservice (DKK).

Connect#

Go to Integrations → Payment processors → GoCardless → Connect.
New to GoCardless? Choose Create a GoCardless account. Have one? Choose Sign in to GoCardless.
GoCardless checks your business before you can take payments. Until then the card says so; choose Finish with GoCardless to send what they need.

Ask customers to set up a Direct Debit#

One customer: open their record, Invoices tab, Direct Debit, then Ask by email or Get a link.
Many at once: on the GoCardless card, Ask customers to set one up, tick them, then email them or make links.
Anyone: Manage Direct Debits → Account → Make my link. Put it on your website or in emails. Direct Debits set up through it are matched to the customer with the same email.
Not set up yet? Use Remind on their record. Cancel request withdraws it.
Change the email's words under Manage Direct Debits → Email. {name} and {business} are filled in for you.

Get paid#

Customers can pay any invoice by Direct Debit from its pay page.
A customer with a Direct Debit has their retainer invoices collected automatically.
Payments take a few working days. The invoice shows Payment processing until the money arrives, and it is marked paid when GoCardless confirms it. You can cancel a payment from the invoice until GoCardless sends it to the bank.

When something goes wrong#

A failed payment: the invoice shows why. Choose Try again (the Direct Debit must still be active) or ask the customer to pay another way. You are notified.
Money taken back (a chargeback): the payment comes off the invoice, which is owed again. You are notified.
A Direct Debit that is cancelled, fails or expires: the customer's record shows it, and you are notified. Ask them to set up a new one.
Refunds: on the invoice, Credit note → Refund to the original payment. The credit note shows where the refund is. A refund the bank returns is voided, and you are notified.

Direct Debits you already had#

Manage Direct Debits → Direct Debits → Bring in Direct Debits from GoCardless. Each is matched to the customer with the same email. Match the rest by hand, make a new customer from one, or unmatch one at any time.

Disconnect#

Use Disconnect on the GoCardless card. GoCardless is told at once. If you disconnect from GoCardless's side instead, the CRM switches GoCardless off and tells you.

Questions#

Do customers need a GoCardless account? No. They enter their bank details once on GoCardless's secure page.

Are customers told before a payment? Yes, GoCardless tells them before each payment.

What does it cost? GoCardless's own fees apply, taken by GoCardless.